We endeavor to provide you with the highest level of service, but if you have a complaint, please let us know and we will try to provide a solution as quickly as possible.

You can contact us in the following ways

Telephone: 01246 298181

Write to us at:
Belmayne House
274 Chesterfield Road
S18 1XJ

How we will handle your complaint

We will send an acknowledgement letter within five working days of receiving your complaint along with an update of who will deal with your complaint and when you can expect a response.

If necessary we will contact you to gather any further information required to assess your complaint fully. Once we have all the details we require we will issue a final response.

The Financial Conduct Authority (FCA) gives us a maximum number of days to issue a final response. This is eight weeks to issue the final response but we will aim to get your complaint resolved well before this deadline.

If you’re still not happy

We’re committed to resolving complaints whenever possible through our complaints procedure. However, if the matter can’t be resolved, once we’ve issued a Final Response letter, you have six months to refer the complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4 567 or 0300 123 9 123